Support
Write to support@jessie.studio and a person will reply, usually within a day.
Signing in
Sign in with Apple. Use the button on the sign-in screen. If Apple asks, share an email so we can reach you. You can hide your personal address; Apple will give us a private one.
The code hasn't arrived. It can take a few minutes. Check your spam or junk folder, and ask for a new code only after waiting a little — sending too many in a row can delay them further. Enter the number in Jessie. You do not need to open the link in the email.
Sign in with a password. On the sign-in screen, tap Sign in with a password. This works only for an account that has a password. Everyone else should use Apple or the email code.
Stories
How long does a story take? A few minutes to write and record. You can leave Jessie while you wait; if you allowed notifications, it tells you when the story is ready.
Something in a story is wrong or upsetting. Open the story, tap the ⋯ menu and choose Report this story. A person reads every report. There is no tolerance for objectionable content or abusive users. A hateful or child-safety report takes the story out of the library at once.
I don't want to see someone's stories. Open one of their stories, tap ⋯ and choose Don't show me this creator's stories. They aren't told. You can undo it in Settings.
I uploaded a recording. We store the file and check a transcript of it before other listeners can hear it. Jessie does not use the microphone.
Subscriptions
Jessie Library is $9.99 a month and Jessie Create is $14.99 a month, in the United States. Each can start with a 7-day free trial if you are eligible. The price shown in the app is the one you are charged.
A subscription renews each month until you cancel. Cancel at least a day before a trial or a month ends, in your Apple account settings. You can also manage it from Settings in Jessie, and restore a purchase there if you change phones.
Deleting your Jessie account does not cancel the subscription. Cancel with Apple first if you do not want to be charged again.
Your account
A public profile is off until you turn it on in Settings. Your display name can be a pen name. People who follow you see stories you credit to that profile, not anonymous ones.
Delete your account from Settings (the J circle at the top of Home). It removes your stories, recordings, profile and settings for good. It does not cancel an Apple subscription, and it cannot be undone.
Privacy and terms: read the Privacy Policy and the Terms of Use.